Know your health rights.

I have a right to: Access ■ Healthcare services and treatment that meets my needs. Safety ■ Receive safe and high quality health care that meets national standards ■ Be cared for in an environment that makes me feel safe. Respect ■ Be treated as an individual, and with dignity and respect ■ Have my culture, identity, beliefs and choices recognized and respected. Partnership ■ Ask questions and be involved in open and honest communication ■ Make decisions with my healthcare provider, to the extent that I choose and am able to ■ Include the people that I want in planning and decision-making. Information ■ Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent ■ Receive information about services, waiting times and costs ■ Be given assistance, when I need it, to help me to understand and use health information ■ Request access to my health information ■ Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe. Privacy ■ Have my personal privacy respected ■ Have information about me and my health kept secure and confidential.Give feedback ■ Provide feedback or make a complaint without it affecting the way that I am treated ■ Have my concerns addressed in a transparent and timely way ■ Share my experience and participate to improve the quality of care and health services  

Australian Charter of Healthcare Rights (second edition) - A4 Accessible